Sales Policy

Effective Date: January 17, 2025

At OpalxxGlow, we strive to provide you with a smooth, secure, and enjoyable shopping experience. Below, we outline our sales policy to ensure transparency and clarity regarding pricing, order processing, product descriptions, and payment methods.

1. Pricing and Payment:

All prices on our website are listed in USD unless otherwise specified. Prices are subject to change without prior notice. We make every effort to ensure that prices are accurate at the time of purchase. However, in rare instances, there may be an error in pricing. In such cases, we reserve the right to cancel or modify an order based on the accurate pricing. If this occurs, we will promptly notify you and issue a full refund.

  • Discounts and Promotions: From time to time, OpalxxGlow offers discounts, promotions, and sales. These discounts will be applied at checkout, and any promotional offers cannot be combined with other discounts unless explicitly stated. Please note that discounts are only valid for the duration of the promotion and may be subject to availability and product exclusions.

  • Taxes: Sales tax will be applied where required by law. The tax rate may vary based on your location and will be calculated at checkout.

2. Order Processing and Confirmation:

Once your payment is processed and confirmed, your order will be immediately queued for fulfillment. You will receive a confirmation email detailing your order and the expected shipping timeline. While we strive for prompt processing, order fulfillment can take up to 1-2 business days, depending on stock availability and order volume.

In rare cases, issues such as product unavailability, payment discrepancies, or fraud detection may result in order delays or cancellations. If we need to cancel or amend your order due to any of these reasons, we will notify you as soon as possible and provide a full refund or offer alternatives, such as backordering or product substitution, based on your preference. Your satisfaction is our priority, and we aim to ensure that all orders are processed with minimal disruptions.

  • Order Modifications: Once an order is processed and in the fulfillment stage, we are unable to make changes. However, if you need to update your shipping address or cancel the order, please contact us immediately after placing your order. We will do our best to accommodate your request if the order has not yet been shipped.

3. Product Availability and Descriptions:

We strive to provide the most accurate and up-to-date product descriptions, images, and availability status. However, due to fluctuations in stock and ongoing product updates, there may be occasional discrepancies. We make every effort to ensure that product information is accurate, but we do not guarantee that all descriptions or images are 100% accurate, complete, or error-free.

  • Stock Availability: While we aim to keep our website updated with real-time inventory data, some products may be temporarily out of stock. If an item in your order is out of stock, we will promptly notify you and provide alternatives, such as offering a backorder option or suggesting a similar product. We will also provide you with the estimated restock time or shipping dates where applicable.

  • Product Information: If you have any questions about a product or require further clarification before placing an order, we encourage you to contact our customer service team. We are happy to provide additional details and assist you in selecting the right product for your needs.

4. Payment Authorization and Methods:

OpalxxGlow accepts a wide variety of payment methods to ensure a seamless transaction process. We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal and other secure payment processors.

  • Authorization: Upon placing your order, we will authorize the payment method for the full amount of your purchase, including taxes and shipping fees. Your order will not be processed until the payment is successfully authorized and confirmed. If your payment cannot be processed, we will notify you promptly, and the order will not be shipped until the issue is resolved.

  • Payment Security: We take the security of your personal and payment information seriously. All transactions are processed through secure, encrypted channels, and we comply with industry standards to ensure the protection of your data. We also work with trusted third-party payment processors to ensure safe and secure transactions.

5. Shipping and Delivery:

After your order is processed, it will be shipped according to the method selected during checkout. You will receive a tracking number via email once your order has been shipped, allowing you to track your package.

  • Shipping Charges: Shipping costs are calculated based on the weight, size, and destination of your order. We offer various shipping options, including standard, expedited, and next-day delivery, to meet your needs. Shipping charges will be calculated and displayed at checkout, and you will be able to review them before finalizing your purchase.

  • Delivery Times: While we aim to deliver your products as quickly as possible, delivery times may vary depending on your location, chosen shipping method, and carrier availability. Orders typically arrive within 5-7 business days for standard shipping, and expedited shipping options may shorten this time frame.

  • International Orders: We also offer international shipping to select countries. Please note that international orders may incur additional customs duties, taxes, and fees, which are the responsibility of the customer.

6. Returns and Refunds:

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return most items within 30 days of receiving your products. Please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return, the conditions for returns, and how refunds are processed.

7. Customer Support:

At OpalxxGlow, we are committed to providing exceptional customer service. Our customer support team is available to assist you with any questions or concerns about your order. Whether you need help selecting a product, tracking your order, or processing a return, we are here to provide you with assistance every step of the way.

  • Contact Us: You can reach our customer support team by email at support@opalxxglow.com or by phone at (212) 289-4952. We are here to help Monday through Friday, from 9:00 AM to 5:00 PM EST.

We strive to make your shopping experience at OpalxxGlow as seamless and enjoyable as possible. By following our sales policy, we aim to provide you with the best customer experience, ensuring your order is processed efficiently and with transparency. If you have any questions or need assistance, please don’t hesitate to contact us. Thank you for choosing OpalxxGlow for your outdoor adventure needs!